At Lalou Basque Cheesecake (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect personal information that you provide directly to us, including:

  • Name, phone number, email address, and delivery address

  • Payment and billing details (processed securely through our payment partners)

  • Order history and communication with our team

We may also collect limited non-personal data automatically such as:

  • Browser type, IP address, and pages visited (for analytics and performance improvement)

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Communicate updates, confirmations, or delivery information

  • Improve our products, website, and services

  • Send occasional marketing or promotional materials (only if you’ve opted in)

3. Payment & Data Security

All payments are processed through secure third-party payment gateways supported by EasyStore.
We do not store your full credit card or payment details on our servers.
We take appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.

4. Cookies

Our website uses cookies to enhance your browsing experience — for example, to remember your cart or login preferences.
You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

5. Marketing & Communication

If you subscribe to our newsletter or marketing updates, you may receive occasional emails about new products or promotions.
You can unsubscribe anytime using the “unsubscribe” link in our emails.

6. Third-Party Services

We may use third-party services (e.g., EasyStore, payment gateways, analytics) to operate our store.
These partners have their own privacy policies governing how they handle your information.

7. Data Retention

We retain your personal information only as long as necessary to fulfill your orders or as required by law.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Withdraw consent to marketing communications

To exercise these rights, please contact us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.