Welcome to Lalou Basque Cheesecake (“we”, “us”, or “our”). By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

By using our website and services, you agree to comply with and be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

All our cheesecakes are handcrafted and perishable. As each item is baked fresh, slight variations in appearance, size, and color may occur — this is part of the artisanal nature of our product.

3. Orders & Payment

  • Orders are confirmed only after full payment is received.

  • We accept payments through the payment gateways available on our website.

  • Please ensure all order details, including delivery date and address, are correct before confirming.

  • We reserve the right to cancel or refuse any order due to payment issues, stock availability, or incorrect information.

4. Refunds & Returns

As our cheesecakes are fresh and perishable, we do not accept returns or refunds after delivery or collection.
If your order arrives damaged, incorrect, or missing, please notify us within 12 hours with photo evidence.
We may, at our discretion, offer a replacement or refund.

5. Delivery & Collection

  • Delivery time slots are based on availability and may vary.

  • Please ensure someone is available to receive the order at the scheduled time.

  • We are not responsible for orders left unattended, incorrect delivery details, or product quality issues arising from late collection or improper storage.

6. Product Storage

Our cheesecakes should be refrigerated upon receipt and consumed within the recommended time frame indicated on the packaging.

7. Intellectual Property

All content on this website — including images, text, logo, and recipes — belongs to Lalou Basque Cheesecake and may not be copied or used without written consent.

8. Limitation of Liability

Lalou Basque Cheesecake shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.